Returns & Exchanges
At Nilkamal Furniture, we strive to ensure your home shopping experience is seamless, offering a hassle-free 14-day return policy for items that arrive damaged or do not meet our quality standards. We are committed to providing high-quality craftsmanship and will facilitate a quick resolution for any discrepancies in your order.
Initiate Request
Log into your Nilkamal account and navigate to the 'My Orders' section to select the item you wish to return and submit a formal request within 14 days of delivery.
Quality Inspection
Our team will review your request and may ask for photographs of the product to verify the condition and ensure it meets our eligibility criteria for returns.
Schedule Pickup
Once approved, we will coordinate a reverse pickup from your address at no additional cost, ensuring the furniture is handled with care by our specialized logistics partners.
Receive Refund
After the item reaches our warehouse and passes a final quality check, your refund will be processed to the original payment method within 7-10 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing